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Zendesk adds flexible AI agent capabilities with Ultimate acquisition

TechCrunch: M&A

Zendesk has been trying to transform customer service since it launched in 2007, so it shouldn’t come as a surprise that the company sees the industry being altered in a big way by the rise of generative AI. On Wednesday, the company announced it intends to acquire Ultimate, a German customer automation startup.

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Divestments: A Way for Buyers to Finance M&A Deals?

M&A Leadership Council

The Art of M&A® / Financing and Refinancing An excerpt from The Art of M&A, Fifth Edition: A Merger, Acquisition, and Buyout Guide by Alexandra Reed Lajoux Can a buyer always finance all or part of a transaction through partial divestments or spin-offs? Not necessarily.

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Empowering Cybersecurity with AI: The Future of Cisco XDR

Cisco: M&A

In 2007, there was a study from the University of Maryland proving that internet-connected systems were attacked every 39 seconds on average. Today, that number has grown more than 60%. Cisco sees… Read more on Cisco Blogs

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Bytes of Delight: Snacking on Snack Minutes Videos

Cisco: M&A

Back in 2007, after months of intensive studying, I passed my first Cisco certification exam: the CCNA. I walked out of that testing center with tears streaming down my face, just like Chris Gardner… Read more on Cisco Blogs

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2024 Insurance M&A Market Update: Robust But Complicated

Sica Fletcher

The insurance M&A market in 2024 is significantly more complex now than it was 20 years ago. However, this report seeks to make sense of these qualities as a whole to provide an overview of the 2024 insurance M&A market. The table of contents below offers quick links for readers seeking specific information in later sections.

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Maximizing M&A Success Through Process Optimization

Devensoft

Streamlining Integration Management Office (IMO) for Better Efficiency Mergers and Acquisitions (M&A) are complex undertakings that require careful planning and execution. One of the critical components of M&A is the Integration Management Office (IMO). Don’t have time to read the full article? Get a copy to-go.

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Buying a Flat Pack Business: Challenges, Triumphs, and Lessons Learned in Acquiring a Business

How2Exit

She entered the mergers and acquisitions space during COVID-19 and has formerly owned a company since 2007. The collaborative approach and cross-functional team dynamics play vital roles in the seamless operation and expansion of M&A ventures. Notable Quotes: "Due diligence is always done.

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